RETURNS & EXCHANGES
If you would like to return or exchange an item purchased on kasa-studios.com please send us a request for a return authorization within 14 days of delivery date.
This do not apply when purchasing a pre-order, return authorization is 7 days.
All returns must be shipped back to us within 7 days of the request approval.
All items on sale or on promotional discounts are final.
- Items must be returned in new & unused condition, with all original packaging and tags attached.
- Returns must be returned with any additional gifts included with your purchase for a full refund. If gifts are unreturned, we will charge you for these items and they will be deducted from your refund.
- Initial shipping charges cannot be refunded.
Contact us if you have any questions regarding your return at firstname.lastname@example.org
We will accommodate an exchange for items purchased on www.kasa-studios.com the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately. Exchanges are only processed upon receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge on both domestic and international orders.
Once the exchange item is received , we will send out your exchange request as soon as possible while notifying you with new tracking. Kasa Studios covers exchange shipping free of charge on domestic orders only.
We do not provide shipping labels for international returns or exchanges. International customers interested in a return for a refund or exchange must cover return shipping costs. For more information on making an international return please email email@example.com
If an item is received damaged or defective, please contact customer service immediately at firstname.lastname@example.org
RETURNED TO SENDER / REFUSED PACKAGES
We will contact the customer via email and phone a total of three times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.
REQUEST A RETURN
1. Email email@example.com subject "Returning Item" with garment name and Kasa Studios and order #.
2. Please note the nature of the return or exchange in the e-mail etc.
3. Pack and securely seal the merchandise in the original package if possible, including all items shipped with the order.
4. Once the return is received, returns will be credited to the original form of payment on file. Please allow for up to 5-7 days to receive credit for returned items.
Please email all policy questions or comments to firstname.lastname@example.org